1. Introduction

Hespera is a company registered in UK, United Kingdom with company number NI653225 (Hespera).

Hespera renders the following services:

• Processing of online payment transactions.
• Managed investment of your revenue in crypto assets.
• Customer retention support.

These Generally Applicable Terms apply to all Hespera Services and Hespera Account holders, and shall include this document as well as any Schedules hereto, and shall be read in accordance with the policies ("Hespera Policies") as may be referred to herein or elsewhere within the Hespera Website and which are to form part of these terms, including but not limited to:

• Cookie policy
• Privacy Policy
• Compliant Policy

Please read the terms and conditions that may be especially applicable to the Hespera Services you desire to contract in addition to these Generally Applicable Terms and the policies referred to above. The 'Hespera Terms' refers to these Generally Applicable Terms, the above-mentioned rules, and any other terms that may be applicable to the specific Hespera Services being contracted.

The Hespera Terms are a framework agreement that sets out the terms and conditions for you to use, access, view, or interact with Hespera in any way, including applying for a Hespera account ('Hespera Account') or using Hespera Services in any way ('Hespera Interaction').

You must read and understand these Generally Applicable Terms and the Hespera Policies, as well as any Hespera Terms specifically relating to the Hespera Services you wish to contract and the various associated risk warnings contained therein, before opening a Hespera Account or obtaining exposure to the Hespera Services.

By proceeding with any Hespera Interaction, you accept and acknowledge the associated risks in dealing with the respective Hespera Services and your agreement with these Generally Applicable Terms, the Hespera Policies as well as any Hespera Terms specifically relating to the Hespera Services you wish to contract. You further agree to accept the decisions of Hespera with respect to all matters relating to the Hespera Services including the terms of any third-party providers which Hespera may engage with in the provision of the Hespera Services.

2. Registration Process

Once your Hespera Account has been activated, you will be able to access the Hespera Services, subject to Hespera's identification and verification process, which you must follow. You agree that any information you provide during the identification and verification procedure, or in any other situation, is genuine and accurate, and that any payment you make through your Hespera Account is your rightful property and comes from a legitimate source.

For the purposes of verification, Hespera may seek more information from you. You agree to comply with all requests made on our behalf by Hespera or any of our third-party service providers in connection with your Hespera Account, including requests to identify or authenticate your identity, validate your funding sources, proof of control of your crypto private address, and any Hespera Transaction. This may include, but is not limited to, requesting additional information from you that will enable us to reasonably identify you, such as requiring you to take steps to prove ownership of your phone number or checking your information against third-party databases or other sources.

If we are unable to collect and verify such information, or if you do not comply with our reasonable demands, we have the right to close, suspend, or limit access to your Hespera Account and/or the Hespera Services.

We may discreetly verify the information you give us with, or we may collect information about you from secure databases ourselves or through third parties. By agreeing to these Generally Applicable Terms, you agree that we or a third party acting on our behalf may conduct such verifications. You must keep your Hespera Account details valid and up to date at all times. If we suspect your information is outdated or wrong at any time, we may contact you and request additional information or ask you to repeat the verification procedure. While we validate your identity, a Hespera Transaction limit may be placed on your Hespera Account, or an existing limit may be changed. We will not be liable for any losses resulting from your failure to keep your information up to date.

To access the Hespera Services, go to the Accounts page in the Hespera Website or App and pick the appropriate Hespera Account.

3. Security

It is solely your responsibility to keep your Hespera Account secure. While we may help you restore access to your Hespera Account if it is reasonable, Hespera is not obligated to restore any access to a Hespera Account in any event, including in the event of theft or any loss of control of the means of access to the Hespera Account. You agree that Hespera is not responsible for any damages or losses incurred as a result of such theft or loss of control of your Hespera Account that are not caused by Hespera's fault or negligence.

You promise to keep all passwords, PIN numbers, and access codes and information for your Hespera Account completely secret. Hespera will not be held accountable for any access to or use of your Hespera Account as a result of any disclosure of such access information by you or anyone else to whom you disclosed such information later.

Protecting your Hespera Account and any access information related to it includes, but is not limited to:

• Logging out of your Hespera Account whenever you are not using it;
• Keeping any device you use to access your Hespera Account safe and secure, and ensuring that any email account(s) you use to connect with us are also secure and only accessed by you;
• Not writing down or disclosing the password to your Hespera Account;
• Changing the password to your Hespera Account on a regular basis;

If you receive any SMSs, emails, questionnaires, surveys, or other links requiring you to provide your Hespera Account access information, do not provide your information and contact us immediately at support@hespera.org;

If you believe your Hespera Account access information has been lost, stolen, or that anyone has access to your email account or device you use to communicate with us, do not provide your information and contact us immediately at support@hespera.org

If you have any questions concerning this, please contact us:

• at: support@hespera.org
• or visiting our website: https://hespera.org

4. Unauthorized Access

If you suspect a Hespera Transaction was conducted erroneously or without your permission, please notify us as soon as possible using the Hespera App or by emailing support@hespera.org. Failure to contact us as soon as you become aware of the unauthorised or wrongly completed Hespera Transaction, or within two months of the date of the transaction, may result in you losing your right to have the situation addressed.

5. Notice and Communication

You accept to receive electronic messages from Hespera in connection with Hespera and the Hespera Services. We shall send you communications via the Hespera App or via email to the primary email address indicated in your Hespera Account profile ('Primary Email Address'). It is your responsibility to keep this Primary Email Address safe. You acknowledge that Hespera is not responsible for any damages or losses incurred as a result of any unauthorized use or loss of control of the above-mentioned Primary Email Address.

6. Customer Support and Complaints

We take customer complaints very seriously. Please refer to our Complaints Policy on the Website https://hespera.org if you desire to lodge a formal complaint about us, the services we provide, or your Hespera Account.

You may obtain a copy of the applicable Hespera Terms, as well as any other information relevant to current applicable laws and regulations, at any time during the term of any Hespera Terms.

7. How to Contact Us

Protecting your Hespera Account and any access information related to it includes, but is not limited to:

• By email: support@hespera.org
• By visiting our website: https://hespera.org